About Astral Tech

Astral Tech is a niche software and consultancy company specializing in the utilities sector. Our secure, cloud based portal provides a single data repository, digital experience, and customer management system for use by both internal users and customers alike. From contracts, accounts and invoices, meter readings and expenditure, to forecasting, reporting and query management – our software suite and collaborative consultancy services, deliver the tools you need to reduce your cost to serve, improve customer satisfaction and raise your performance in an increasingly competitive market.

Contact Us

Astral Tech Ltd.
7 Dukes Court, Chichester PO19 8FX
P: +44 (0)1243 539193
Email: info@astraltech.co.uk
Call Us: +44 (0)1243 539193 - Mail: info@astraltech.co.uk

Software

A class leading software suite for your utility business

An end to end digital service platform for utility suppliers, brokers, consultants, and end users.
Streamlined operational processes delivering reduced cost to serve.
Ease of doing business boosting customer satisfaction and driving customer sales and retention.
New levels of business intelligence facilitates continuous monitoring and improvement, and customer insights.


Query Management

A fully featured mutli channel customer service desk with debt recovery and custom workflows.

Online Accounts and Invoicing

Account information and transaction history available. Make payments online.

Data Analytics & Reporting

Big data analytics and reporting helps drive reductions in consumption and cost.

MI & Customer Insights

User behaviour analysis providing operational and customer insights driving efficiency and understanding.

Customisable Dashboards

Tailor the application creating a different experience for specific usergroups: Industrial and commercial, domestic, environmental, or financial.

Contract Management

Automate and digitize with offer and contract workflow and e-signing.

The Web Application


Responsive

Access whatever you need, from wherever you are, no matter what device you're using: Computer, tablet, mobile.

Data Analysis

Interrogate data from the data warehouse using our powerful data analysis tools monthly, weekly, daily, half hourly.

Account Dashboard

Up to the minute account information showing latest invoices, financial reports, and historic costs.

Software Modules

The web application looks great and works well but its the power of some of the other software modules that makes this all possible:


Data Aggregator

A specific module designed to process half hourly consumption data from any provider.

Big Data Warehouse

Powerful Microsoft big data warehousing underpins the high performance ananlytics capability.

Billing System Integration

A flexible data interface specifically designed for integration with all utility company billing systems.

Alert Engine

SMS and email alerts from configurable triggers in our system such as consumption, maximum demand, and overdue invoices.

Reports Engine

Overnight reporting runs proactively to deliver bulk data by email or ftp.

Data Quality / Exception Handling

Spot missing and incorrect smart / amr data before your customers do with automated idenitification and exception raising.