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A world-class digital platform for your utility business.
Why?
We believe in simple, efficient, cost-effective and world-class customer service.
How?
One view of the customer via an online platform that brings together: Account Management, Customer Service, Data and Analytics, Deep insights via AI and Machine Learning.
Who?
Our customers are Energy and Water Retailers in the I&C, SME and Domestic markets. Energy consumers, TPIs and service providers all ultimately benefit from our offering.
Where?
We are able to provide our platform in the UK, Europe, USA and Australasia.
Our Solution
An end-to-end digital service platform for utility suppliers, their customers and service delivery partners. Incorporating customer self-serve, data warehousing and analytics, customer service desk and power tools.
- Streamline operational processes delivering reduced cost-to-serve.
- Enhance ease of doing business, boosting customer satisfaction and driving customer sales and retention.
- New levels of business intelligence facilitates continuous monitoring and improvement, and customer insights.
Features
Query Management
A fully featured multi-channel customer service desk with debt recovery and custom workflows.
Online Accounts and Invoicing
Full access to account information and transaction history, with the ability to make payments online.
Data Analytics and Reporting
Big data analytics and reporting helps reduce consumption and cost.
MI and Customer Insights
User behaviour analysis providing operational and customer insights that enhance efficiency and understanding.
Customisable Dashboards
Tailor your view for specific user-groups: Industrial, commercial, domestic, environmental or financial.
Contract Management
Automate and digitise contracts with offer and contract workflow and e-signing.
Trading
View, execute and review energy commodity market prices.
Flex and Forecasting
Manage all your flex product forecasting and re-forecasting activity in one location.
SME/Domestic UI
Simple views and navigation, same powerful platform: our home/small business interface has both.
Previous
Next
Responsive
Access whatever you need from wherever you are, no matter what device you’re using: Computer, tablet, mobile.
Data Analysis
Interrogate our data warehouse using our powerful analysis tools monthly, weekly, daily or half-hourly.
Account Dashboard
Up-to-the-minute account information showing latest invoices, financial reports and historic costs.
SME / Domestic UI
Leveraging our platform’s underlying strengths we can provide a unified digital offering across all your market segments.
Platform building blocks
The power and stability of our system derives from the core modules upon which it is built.
Data Aggregator
A specific module designed to process half-hourly consumption data from any provider.
Big Data Warehouse
High performance analytics underpinned by powerful Microsoft big data warehousing.
Comms Manager
Manage all outbound communications and alerts in one place. Suppliers and customers can easily manage their preferences.
Billing System Integration
A flexible data interface specifically designed for integration with all utility company billing systems.
Reports Engine
Overnight reporting runs proactively to deliver bulk data by email or FTP.
AI & Machine Learning
High-level data-capture provides unique insights in behaviour, consumption and other energy-relevant factors.
Data Quality / Exception Handling
Spot missing and incorrect smart / AMR data before your customers do with automated identification and exception raising.
Astral Tech
News
Stay in touch with all the latest Astral Tech news, including new product releases and feature updates.
Bad Debt prediction with machine learning – Work in Progress
Development of machine learning algorithm commenced to correlate customer interactions with forthcoming bad debt. Look out for our bad-debt likelihood indicator.
SME and Domestic User Interfaces – Work in progress
Leveraging our market proven data layer, we are now able to offer a simpler, user friendly UI aimed at end users with less than five meter points.
Position Reports – October 2018
Extension of Trading Dashboard to include current position and historic trades.
New User Guides – July 2018
Brand new user guides produced offering comprehensive “how to” on all features.
Trusted by
Utilities
Expertise
& Solutions
About Astral Tech
Astral Tech is a UK-based virtual tech company that is transforming the UK energy and utilities sector.
Our cloud-based SaaS customer platform provides a solution to the must-win customer engagement battle in this competitive marketplace, and we now service over 15% of the UK gas and electricity market.
With a team comprising specialist utility and technology professionals with a collective 75 years+ of market knowledge, we have become the leading SaaS provider to offer digital transformation to UK utility companies.
As befits our market, we are a low-carbon organisation.
- INNOVATION
Delivering now, preparing for the future. - TRUST
Reliable with our service, secure with your data. - TEAMWORK
Expertise as individuals, excellence as a team.
- EFFICIENCY
Digitising business, supporting the environment. - PERSONALITY
Products with a difference, people with a smile.
Jeremy Thomas
CEO and Founder
Jeremy has an entrepreneur’s passion for maximising business efficiency through technology – something that has underpinned his software architecture over the years. He has dedicated himself to the utilities sector since 2005.
Jon Davies
Chief Commercial Officer
Jon has spent over 20 years working with UK and European energy suppliers, specialising in client relationships and strategic marketing. He is now using that experience to engage the market to embrace digital change.
James Guymer
Chief Technology Officer
James has worked alongside Jeremy for the past 15 years. As a natural perfectionist he is expert at delivering the final 5% that transforms a very good product into a market-leading one.
Tony Brown
Chief Quality Office
Tony is a systems architect and mid-layer business logic developer. His attention to detail, future-proofing and mid-development improvements mean innovation comes from the core of our team.
James Kleiner-Mann
Customer Success Manager
James in an experienced energy/utilities consultant and manager with expertise in the UK Gas and Electricity Industry and its billing environment. His 20 years of experience includes operations, analysis and sales.