Working together to improve your service and performance.
Years of experience in the utilities sector means we understand that delivery of the software system is only one piece of the puzzle, and that system integration is key.
Our consultants design and implement the interfaces with your legacy systems and establish governance controls to ensure on-going data integrity.
We have a proven methodology to work with our customers and ensure that system adoption and ROI are delivered.
This entails developing training programmes, drawing using data insights from data science and machine learning and tailoring products and services to key customer segments.
We consult with you to explore and define where your organisation needs be. Then we analyse what’s required to get you there, from a system perspective and from an operational one.
Good products require good planning. We work with you to mature the end solution and design the components that will give you the edge.
Using an agile development methodology we produce any bespoke components, and liaise with your IT department to integrate with your other systems.
Thorough testing is critical to a smooth delivery. Unit testing, Integration testing, and User Acceptance testing are part of our staged approach to readying your system for first use.
Deployment of the software is the beginning, not the end. Working in partnership with you we bed the system into your organisation and help refine the new business processes.
We don’t just monitor the key metrics around system uptake and customer usage trends, we continue to work with you to drive the numbers that will deliver your ROI.
- Reduced costs to serve
- Improved customer service
- Improved customer retention
- Cross-sell to existing customers