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Platform Features

A world-class digital platform for your utility business.

The Astral Tech platform offers a wide range of features ‘out-of-the-box’. We also have a collaborative product roadmap, ensuring our offering continually evolves alongside marketplace reality.
Domestic SME Complex I&C TPI Benefit

Self-Serve Registration

Users can register for the service directly or be set up directly by the supplier

Ease of engagement

Single Sign-on

Login technology facilitates the use of third party authentication services

Security of information

Digital Welcome Journey

A series of digital prompts to join the online service, driving platform utilisation

Reduce first invoice queries

Query Management

Raise, manage and resolve queries online across all service providers

Raise and close queries promptly, enhancing customer satisfaction

Online Accounts and Invoicing

View, download and manage invoices

Reduce call traffic into Service Centre

Online Payments

Use a range of payment gateways to pay invoices

Improve collection speed and reduce bad debt

Online Consumption Data

Full access to historical consumption data

Reduce call traffic into Service Centre

Data Analytics and Reporting

View, manage and graph consumption data

Drive engagement in energy

MI and Customer Insights

Record every 'click' and activity across the platform

Manage demand efficiently

Customisable Dashboards

Every user can change their screen's layout

User-specific; digital yet personal

Contract Management

View, manage and maintain all contractual documentation

Reduce call traffic into Service Centre

Trading

View and execute live market pricing

Serve flex customers more efficiently

Flex and Forecasting

Manage and re-forecast flexible contracts online

Single location for all 'energy' interactions

Complex UI

Leverage underlying platform pedigree

Deploy the platform across all customers

Mobile App

A pre-built app leveraging our core technology, but with a simple SME/Domestic UI

Ability to offer the platform across a variety of channels at speed

Simple UI

Leverage underlying platform pedigree, but offer a simple SME/domestic UI

Deploy the platform across all customers

TPI Data Push Service

Automatically 'push' data to TPIs

Reduce cost to serve and increase satisfaction

Out-of-Hours Access

Full 24/7 availability

Reduce cost-to-serve and increase satisfaction

Reporting

Out-of-the-box reports including: Debt Monitoring, Queries, KPIs and OFGEM Complaints

Simple access to high-value, business-critical pre-defined reports

Data Quality Programme

Automated data-checking regime, creating alerts where data items are incorrect or missing

Reduction in cost-to-serve by improving operational capability

External Authentication Service

Utilise third party authentication partners for secure log-in journeys

Flexibility – choose your preferred authentication partner

Trading Dashboard

View, analyse and review all your commodity trades via one simple dashboard

Single dashboard with easy-access overview

AI & Machine Learning

AI-led customer and energy insights

Provide true added value insights to your customers

Comms Manager

Manage end-to-end digital communications throughout the customer lifecycle

One customer view creating seamless, simple customer engagement

Alert Engine

All data items required for alerting and comms, stored and managed in one location

Simple alert and comms management via one 'true' source

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See our platform in action

Speak with our market experts about how Astral Tech software can help your Utilities business.